WHAT THE HECK IS WRONG WITH YOUR FACILITY IN HODGKINS, IL???? Every time a package is 'delayed' it is there.
Is there a zombie apocalypse in suburban Chicago right now? A nuclear bomb get dropped? Why do packages enter your facility and just sit for days? Deliver the *** packages.
And as to this being 'peak season' - Fed Ex and USPS have gotten everything to me right when they said they would. Did Black Friday or Cyber Monday just get invented this year? Did the Christmas holiday - and it's associated shopping - suddenly switch days or months? You've been screwing up for three years running!
Get your act together. I will never buy anything that requires me to ship with UPS again!
This person wrote the review because of problem with delivery at UPS. Reviewer claimed that he or she wants UPS to read this review and look into the issue (if any).
If you have a chance, please contact him/ her to briefly discuss his/ her negative experience with the company.