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Customer service
Product or Service Quality
Tracking Tool
1 comment

My wife and I ordered an Endy mattress with some wedding money, then our UPS driver left the said $850 mattress outside the apartment building when we weren't there to get it from him/her and it was promptly stolen. Thankfully a replacement was sent but the driver said they left it inside, which required us to fill out a police report after waiting for the initial investigation to be started, all in all costing us over an extra week in time in which we were left sleeping on a single air mattress.

We have since received the replacement, thankfully I decided to stay home all day and not trust the updates I had asked for because it ended up arriving while the tracking number telling me it wasn't even on a local truck yet.

The only text update I got was the one that told me it left Ontario (we live in Alberta).

The box was in awful condition but thankfully the mattress shows no sign of wear. Not impressed, one lying driver, and more careless ones.

Product or Service Mentioned: Ups Vehicle Driver.

Reason of review: Problem with delivery.

UPS Cons: Package was not handled with care, Accuracy of tracking tool, Abandoned product when not allowed.

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I have been a lifelong resident of Alberta. It's really bad now for theft in Alberta.

Worst I have ever seen. Just awful. People are capable of anything... It goes for water delivery as well.

People come and steal the bottles for the deposit right off peoples doorsteps. Just had my Truck stolen before May long weekend. Thankfully it was recovered a month later just before I left the country for holidays. There are no rules when it comes to theft in Alberta.

Anything goes now for the thieves / criminals. Private people, Businesses it does not matter. They take delight in it thinking they are so clever! We will see how clever they are when judgment day comes.

And it is coming like it or not. What a world we live in.