United Parcel International Overnight service originally failed to deliver our group payroll package on time, this past Friday. Envelope was shipped from Ontario, Can.
When I woke up, I logged in and saw only the top line of the status report saying package out for deliver by 10:30am Friday. After the stated delivery time passed, I pulled up the entire screen and saw that the package never left the Louisville hub. It arrived just before 2am, but was in US Customs section until 7am. It took over one hour of phone calls, eight in all, and more than a little intense phone talk, to finally reach someone high enough in the UPS system who would agree to get a change in policy and attempt Saturday service.
The payroll arrived mid day Saturday and my sales team was elated. Still not known is why Customs did not clear the envelope for 5 hours.
Product or Service Mentioned: Ups Delivery Service.