Tomball, Texas
Not resolved
Customer service

A package was scheduled for delivery on a Friday on the last day of my vacation. After waiting all day for the package, I checked the site to discover that it had been marked as "The receiver was not available at the time of the first delivery attempt." This was during the Christmas break which meant we had 3 separate people in the house and in visual range of the front door.

No UPS delivery attempt was made but they still marked it as such. This also means that the delivery will be delayed until the following Tuesday after I am back at work.

Product or Service Mentioned: Ups Delivery Service.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

UPS Cons: Delivery, Customer service.

  • Ups False Delivery Status
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