I bought something on the Internet and it was being shipped to me via UPS.The UPS driver claimed that the address was not deliverable and the business name was wrong, and decided to return it to the sender on the same day.
The fact was that I was in the building and the UPS driver never knocked on the door. Why didn't they call me (the receiver)? Why didn't they call the sender? Why didn't they hold the package for 3-5 days, like they normally should?
When I called the local branch to try to stop the package from being returned to the sender, I was told that the branch supervisor would look into it and call me back in an hour. Nobody called me back and when I called the branch, nobody answered the phone.
Here are UPS's problems: drivers who don't care to deliver the package and branch managements who don't care about customers' satisfaction.If they don't care about us the customers, why should we the customers give them business?