UPS has been a nightmare every time I have used them or received a shipment in the last year. Their UPS stores are a license to steal your money.
These are independent franchises and run the stores and shipping any way they want, don't use them. UPS itself has become so big that they don't care and the last several deliveries have been a disaster. Even the gov't is now looking at anti-trust as they try to take over DHL.
My small company and employs can't afford the losses. I do better with post office.