I signed up for a mailbox for the their minimum term, 90 days ($110). After finding out I was moving less than 24 hours later, I asked them if I could get a refund.
The staff was less than willing to help. I asked for advice being that no refunds at all are part of the corporate policy (not even partial ones), and if disputing the charge would help, to which I was told "You can do what you want" and that "You signed for it." Even Comcast, health insurance companies, and USPS offer pro-rated refunds for unused services. There are 89 out of 90 days left on a mailbox in Clarkston if someone needs one.
I've been a customer of UPS for many years, but based on the unwillingness to help and defensive position I encountered, I will go with a different provider from now on until things change. This is fine print company.
Reason of review: Poor customer service.
Monetary Loss: $110.
Preferred solution: Price reduction.
I didn't like: Customer experience.