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We have been using UPS for more that 20 years. We order paper by the carton 10 reams in a carton.

It has always been brought up to our office on the 2nd floor and signed for . Today it was left on he bottom steps. Has the deceivers policy change and you now don't climb stairs?

Not only did we have to bring it up the steps. It was in the way of people go up and down the step, tripping hazard.

Reason of review: Problem with delivery.

I didn't like: Poor delivery service and customer service.

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Horrible Service. My laptop was supposed to be delivered a few days ago.

After speaking with the manager at head office and arranging a very uncomplicated drop-off within a specific window - the driver showed up hours later. I called head office again and they promised to deliver the package at the nearest UPS access point the next day. When I called to check if the package was delivered - they said it wasn't and the driver came when their UPS access point was not opened.

They make promises they cannot keep. Horrible organization - their word means nothing.

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