UPS store #4355 Huntsville, Alabama. yesterday evening i was quoted a rate to send PAPERS, less than a pound, to another state.
today at UPS store, same papers, different rate. when asked why the difference (it was NOT a few cents, it was MANY dollars)and asked store to call their own 800# and see what rate they got quoted, i was told: why don't I CALL them again!!! seriously? THIS is how you respond to a customer?
well...at least FEDEX is nearer to where i live and offers actual CUSTOMER SERVICE.
wont EVER ship another thing UPS...their loss too, since holidays are big time shipping for this family. maybe they no longer NEED paying non corporate customers to stay in business.