I run a small music shop in the UK, struggling in these times, and was delighted to receive an order for a vintage amplifier from a client in Belgium. The item was carefully packed and despatched (sadly with hindsight) into the UPS network.
Tracking showed that it was on time and arrived at their BE facility..For reasons known only to UPS it was then forwarded to Germany and disappeared from tracking..status unknown...Then it arrived back at my premises in the UK having spent a week or so roaming around Europe ! My client was suitably unimpressed as UPS had no explanation for me to give him. Arrangements were made to have the item collected again and whilst the package showed a few in-transit scuff marks it was intact and suitable for (re)shipment. Instructions were given to, and acknowledged by, UPS to deliver on a specific day to ensure the consignee would be at home to receive.
However, UPS 'decided' to deliver it a day early, and finding no-one at home simply left the package outside the premises, on a bench, with a note from the driver. No signature was obtained from the consignee who obviously was not able to inspect the package.. had he done so it would have been refused as it was badly damaged. UPS tracking showed the item as delivered and signed for by the consignee.
Upon inspecting the goods, my client found the amplifier to be very badly damaged both externally, and also inoperable due to whatever shock or shocks it had been subjected to. This resulted in the amplifier requiring a complete electronic rebuild and construction of a new cabinet which was all paid for by my client. Notice to claim was immediately filed with UPS, who, after several days sent a representative to inspect the goods and packaging. Despite being invited to take the packaging away, the UPS rep declined and rather accepted a series of photographs taken by my client of the packaging and contents.
Following this, a formal claim was place against UPS who have to date refused to accept any liability whatsoever for their multiple service failures, failure to obtain signature, failure to supply a formal proof of delivery, or acknowledge the severe nature of the damage. No offer of compensation, however small, has been made to date.
Nothing further to say !
Product or Service Mentioned: Ups Delivery Service.
Monetary Loss: $700.