Ups - Told patron to keep package that wasn't theirs
Shipped package from Michigan to Texas took over 2 weeks to arrive, what happened to UPS planes?
Also, had wrong address on package; delivered to wrong address; recipient tried to be a Good Samaritan and returned to UPS store; UPS told her to keep package they didn't want it. She was extremely frustrated. Later she found out that she had to "call" UPS to get the package delivered to right address. She tracked down my sister and delivered the package to her.
They accept no wrong doings because now all stores are independent they can do what they want.