I don't think i can explain in 100 words what UPS has done. The Red Deer office staff in Canada obviously have no idea what they are doing, haven given us false information over and over again.
End result, customer service 1800 line says it is not responsible for staff as each store has an independent owner. Customs in Greece won't release my parcel, and UPS says they will throw it away or we can pay an extra 400.dollars to bring it back. Price of item 100.00 dollars. Price to send, paid 265.00 dollars.
Customs greece wants 400.00 EUROS which is about 600.00 dollars, and now they will either throw my parcel away or make us pay to send it back to Canada!!
Monetary Loss: $400.