The first experience was about a month ago. UPS delivered my package to a two-year old address and said I should wait to see if someone returned it.
I finally had to drive miles away and luckily the person had the package. The second experience was when they told me they attempted delivery at my workplace and argued me back and forth that they tried. Not true. We have had the same UPS driver for over five years - everyone knows him - and he did not come that day.
Again, I had to drive to their main office on a Friday night to get my package. The third time - today, they delayed delivery by two days.
Our offices were closed and I was not allowed to make any arrangements to pick up my package.
I do not plan on purchasing from anyone who uses UPS as a shipper.