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Ups is absolute Garbage. I will never do business with this *** company, in fact I refused to do business with any company that uses UPS, personally and for all of my businesses, deliveries from them since last year.
They refused to deliver cancer medicine to me this past week because of an incident stemming back to a verbal attack by one of their drivers last year. Last July a driver never delivered a package, as my security cameras showed. I called UPS and an hour later said driver showed up and immediately started verbally attacking me, starting off with saying, "what the f_ck is your problem?" I replied that you never attempted to deliver my package and my cameras can provide it." He called me bat sh_t crazy as he came right up to me chest to chest. I told him to sit the package down and remove himself from my property.
I just stared directly at me and didn't respond. I told him again to get off my property and don't try to threatened and intimidating me with posturing in an aggressive manner. That I will call the police. He only turned to leave once I stepped right up to him.
I called UPS, which is impossible to contact anyone and told over 10 times to get ahold of an actual person. The person who answered was sympathetic and said the warehouse manager would call to take and investigate the situation. This never happened. I called repeatedly again and when I finally got a person, they stated that the warehouse manager banned deliveries to my address.
Talk about victimize the victim. With all the horrible stories of UPS drivers being caught doing bad things to consumers it is outrageous that they told sides with a drivers defense, and lies to protect himself. Of course, this driver is still out there harassing consumers and I get penalties for his aggressive and threatening action.
Now I get victimized further as my cancer medication was refused to be delivered. Absolutely disgusting company.
User's recommendation: Do not use this company nor companies that use them.
Preferred solution: A full investigation and action taken on driver, warehouse manager. Full public apology to me..
UPS Pros: Cheap.
UPS Cons: Cheap delivery service cost a lot more, Driver lied about delivery attempt, Threatening and intimidating language, No response from warehouse manager, Victimize the victim.