I'm so frustrated with UPS that I'm finally willing to switch my remaining UPS customers to FedEx or USPS. The UPS drivers pick up unpredictably early (sometimes 4:30pm), screwing up "GUARANTEED" delivery times from online postage.
This means for local deliveries, my package can sit in the store from Friday night to Monday night. My customers see the online notification and guaranteed delivery time and start to sell the items. Then the complaints come. They want their money back for shipping, they told their clients to come back on the GUARANTEED delivery date, etc., etc.
The hubs claim that the stores are not affiliated with UPS. What the heck are the stores using the UPS logo and colors for then? It's just *** business. Imagine if Kinko's/FedEx locations pulled this ***.
We should all show Big Brown the door for a day. Either delay your shipment a day or use FedEx, UPS or TNT. What would happen if they didn't get any packages for a whole day?