Costco had a last minute gift deal with express overnight shipping with UPS. UPS received the package in time for normal overnight delivery but they, by their own admission "miss-sorted" my Christmas gift.
They found their error and scheduled it for delivery the day after Christmas even though there is time for a Saturday delivery. They refused to do so because they do not do Saturday delivery "Overnight Express" even when it is their fault a delay was created. Contacted customer service and tried to escalate...pound salt. Terrible customer service = pissed consumer = social media = 1000 nodding heads who will not choose UPS.
For me, USPS is the most reliable, trustworthy, cost-effective package shipper in the US. Tell Congress to keep their hands off this precious quasi-public treasure.
This person wrote the review because of order processing issue at UPS. Reviewer claimed that he or she wants UPS to have the product delivered.
The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.