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Costco had a last minute gift deal with express overnight shipping with UPS. UPS received the package in time for normal overnight delivery but they, by their own admission "miss-sorted" my Christmas gift.

They found their error and scheduled it for delivery the day after Christmas even though there is time for a Saturday delivery. They refused to do so because they do not do Saturday delivery "Overnight Express" even when it is their fault a delay was created. Contacted customer service and tried to escalate...pound salt. Terrible customer service = pissed consumer = social media = 1000 nodding heads who will not choose UPS.

For me, USPS is the most reliable, trustworthy, cost-effective package shipper in the US. Tell Congress to keep their hands off this precious quasi-public treasure.

Product or Service Mentioned: Ups Overnight Delivery Service.

Reason of review: Order processing issue.

Preferred solution: Deliver product or service ordered.

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