Overland Park, Kansas
3.6K views 33 comments
Not resolved

My package was scheduled to be delivered today so I take the day off and wait for it.I end up waiting all day and then all of sudden around 7p the tracker states its been rescheduled for Monday!

First of all it would have nice to have gotten an email notification at the very least.

Second I call in and state i am willing to come pick it up where it is which is about a half hr away. They tell me they have a contract with Target stating they have to try to make a delievery at least once.

I state I won't be here monday to sign for it and will have to pick it up anyway...why can't i just pick it up now...after speaking to 2 supervisors their answer is there is nothing they can do, the facility is closed for the weekend..however somehow the package is still in transit so they don't know where it is and i will just have to wait until monday..miss the delivery..and come pick it up anyway.And there is also no way to arrange for a saturday delivery...most illogical useless experience i've ever had with a company...

Review about: Ups Customer Serivce.

Review #245294 is a subjective opinion of a user.

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Sbop
Mesquite, Texas, United States #650365
Same *** ***, my company moved about a block away, UPS won't deliver a package with the old address. UPS sends us a card by US mail saying they have a package at the main center. I take the card there to pickup package and they will not give it to me. Now I'm dresses in a company uniform with a company ID on a lanyard around my neck and I have the cad on hand..... What more proff do I need that I work there ? UPS ***.... And drivers drop *** off and never ask for ID
ItisMe
#604975
Jackazz... Stop F*cking typing because the way you type is retarded (just like your logic.) You tell someone to speak to you when they can speak English; yet in most of your posts there is *** like this "don’t".... just f*cking type the word out correctly as "don't" you dumb piece of Sh*t.
ml42088
wow ***, im not calling you an ***, that is just the name you decided to use when posting, using caps lock doesn't make your point come across better. It actually does the opposite and makes me take everything you said with a grain of salt since it must have been written by a child. To answer your question, if the package came from midnight - 6am, i would be a little annoyed that they woke me up. But I would perfer that muchh more. Since its nothing off my back, except for the loss of 20 minutes of sleep, instead of losing a whole day of work just being home to wait on ups. They are a customer service company, and theyre customers work 9-5 LIKE EVERY AMERICAN. Times have changed, every household DOESN'T have a stay at home mom that can always sign for a package. They need to adapt with the times. And that is my point. Commercial Packages from 9-5, Residential packages from 6pm-6am for all i care. but i doubt they want to work a 12 hour shift, 6 to 6. Of course they won't have the same guys working from 9am - 6am. Your turn.
Independent916
to ml42088 Sacramento, California, United States #664592
True what you stated about losing just 20 minutes versus a whole day. Wow, that package must've mean more than losing your daily wages? But one thing that needed correction would be, "Times have changed, every household DOESN'T have a stay at home mom OR dad that can always sign for a package." Why I say that? Because now adays, there's actually more working "FEMALES" than "MALES". Females brings in all the dough, while males piles up on video games and more bills. Instead of constant job searching, they're turing into Unemployment and disability benefits?! The world is turning. God Bless America. :roll
she wants the d
to Independent916 #697650
Feminist ay
IDIOT
Atlanta, Georgia, United States #594389
WHAT DO YOU THINK UPS DRIVERS ARE DOING DURING THE DAY?? THAT'S RIGHT IT'S CALLED WORKING JUST LIKE EVERY OTHER AMERICAN!! WOULD YOU LIKE THEM TO DELIVER BETWEEN MIDNIGHT AND 6AM??? THEN YOU WOULD COMPLAIN THEY WOKE YOU UP. AND IF THE PKG CANT BE LEFT WITH THE SUPER THEN YOU, YOURSELF HAS TO SIGN FOR IT. GROW UP.
ml42088
So jackazz really is a jackazz. That is all I got by reading this post. Why are you sticking up for a monopoly anyway? I really do think that UPS hired you on the side to be an online "consultant" to defend the UPS "image" in any way possible.

Now let me take a shot at this... you obviously live with your mother? or other family members? so that if your waiting for a package and you just so happen to run out to Mcdonalds for a Big Mac, you will have your mommy there with her signiture.

So this may work out for you. But truth is, one day will come, when your mother is going to tell you to get out of her basement, and you will join all of us UPS haters when you see how much they penalize you for living on your own.

Me and my girlfriend live together in brooklyn ny. We have lived here for 6 months, and my girlfriend is very much into internet shopping. Parking is terrible with the amount of cars on the street and the ridiculousness parking rules that change daily. So we decided to sell our car, since the subway is only a block away and that takes us wherever.

Me and her work 9-5. Which means were out at 7:30am and home by 6:30am. You have no idea the kind of dance we have to play with these *** delivery companies. Here is the situation:

1) We live in an apartment building, and even with a note at the door, they don't leave the package with the super.
2) We both work during NORMAL business
... Show more
Dark_Shaft
you don't know what the word monopoly means, do you? sad.
and the reason they don't schedule their whole day around you...yours is not the only package on their car, common sense my friend. they have a certain amount of packages that need to be delivered in a day, even some one as self centered as you should realize that.
ml42088
dark shaft, if they have 10 packages in there car every day. and 8 of those people arent home during the day, then at the end of the day you will still have 8 packages. and the next day you will have 18. So I am not the only one complaining, obviously the OP was the one who began this post. Common sense, I am not the only one with this issue, and I am posting on behalf of those 8 packages that get left in the truck every day because they are a hard working family, trying to make money, so they can make more purchases online.
timmy
#327812
Billamack,

I understand how the policy must be frustrating. The bottom line is, it is the same across the board, if not worse. Any other company that is used to ship may not be so convenient as to let you pick it up. The point is, I don't think it would have mattered whether Fedex or post office was used. You would have had the same problems if not worse.....Check the FEDEX complaints, they are very similar

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