We live in a duplex, and the past few times we've ordered something online through UPS, the delivery person ALWAYS delivers it to the wrong house.
This is extremely annoying. even if we write in the specific instructions where to deliver it, they simply don't.
I don't know if they just don't read the instructions, or they just don't care. Forget about using UPS. If you have the option to get someone else to deliver, do it.
Also, I payed extra money to get it shipped and delivered overnight. And, of course, you guessed it! They delivered it to the wrong address.
When I called the phone number to file a complaint, they offered me a refund (For the item only, not the extra shipping fees for overnight), or to resend it back out, but at that point, who'd want to?
These guys are a bunch of clowns.
Reason of review: Problem with delivery.
Monetary Loss: $20.
Preferred solution: Full refund.
I didn't like: Drivers continuously delivering to incorrect location.