I ordered a package from UPS and specified that it be delivered to a neighbor. They ignored the request and I had to go to the pick-up center.
The customer service was worse than useless. The online notifications should be really helpful, but were both delayed and contained the wrong information. On the website, UPS claimed to have processed my delivery request, however the driver was not aware that the shipment should have been left at my neighbor.
Overall I am extremely disappointed with my experience and feel that UPS is does a terrible job.
I had a similar issue with Fed Ex and they called to confirm delivery beforehand and everything went flawlessly. Avoid UPS at all costs.
Reason of review: Poor customer service.
Monetary Loss: $250.
I didn't like: Disinterest in my issue, Dealing with issues.