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Customer service
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Tracking Tool
Turnaround Time
Value for money

Horrible story!

The driver never show-up at my place (I was on the front yard all day waiting for my package) but the company record state that he did try to deliver, package incorrectly sorted and sent to a joy-ride in the country after I ask them to hold it a their center for pick-up, and once they found the package after a day, they still try to deliver when I specifically asked them to hold it a their center for pick-up! In total, a week of delay, and had to call them 5 time, on top of all the email exchanges.

These guys are so incompetent that they are BY FAR THE WORST CARRIER I KNOW!

Reason of review: Problem with delivery.

Monetary Loss: $39.

Preferred solution: Full refund.

I liked: Respectful but useless customer service staff.

I didn't like: Totally incompetent sort operator, Delivery service, Dishonest an untrustworthy driver.

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