Not resolved
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Tracking Tool
Turnaround Time
Value for money

I run an online business where orders are needed to be punctual, have 3 seperate orders, they delivered the package without notifying me. so in turn had to re route the package to their "access point" which is 45 mins (one way) from my location.

I stayed home all week waiting for them, they did not ring my door bell ONCE! and had the packaged resent back to the "access point" a insane total of 3 TIMES per package! this whole business structure is a mess, from the deliver drivers to the customer service repps to mgmt.

Alll useless. Not sure how this company is surviving the the demanding delivery service.

Product or Service Mentioned: Ups Delivery Service.

Reason of review: ALL OF THE ABOVE ISSUES ++ more.

Monetary Loss: $250.

Preferred solution: Full refund.

I didn't like: Very unprofessional, Cannot locate my address, Incompetent delivery driver.

  • Bad service by UPS
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