Not resolved

On 5th day of travel, a Friday, UPS failed to deliver glaucoma drops my son shipped to me from home in central NY on the previous Monday to where I am in central FL, in gel cold packs. Also they did not send the updates I signed up for (until AFTER I called them that Friday night).

So by the time I found out, they said I had to wait til Monday for delivery. They failed to come that day too, & when I called they said it was because I reported it after 7 p.m. Fri. They finally showed up Tues.

(9th day). Ever since then I've been trying to get my $23.63 back, & it's been a fiasco; unreturned calls, "transferring" me to unanswered lines, unusable Contact Us on their web site. These people could teach classes in stonewalling!

It's no way to treat their customers.

Reason of review: Order processing issue.

I didn't like: Denied responsibility, Package delivered late, Made it impossible to obtain refund.

Company wrote 0 private or public responses to the review from Feb 04, 2016.
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