This company is a joke. I deal with these clowns in the work place ( freight service is awful ) and on a personal basis ( when shippers use ups to deliver to me ).
NEVER AGAIN WILL I USE UPS FOR BUSINESS OR PERSONAL USE. Missed deliveries, incompetent customer service and the company too large to take care of the individual customer.
Today was the last straw. Driver was running late on the delivery and did not deliver. I contacted customer service and was willing to drive to the hub to pick up my personal package ( on Saturday ).
Customer service ( including the Supervisor--Thomas Page very unprofessional-- ) told me that I could not pick up and I would have to wait to receive my package Monday. What kind of customer service is this?
I'm done with UPS. I hope this Company fails.
Product or Service Mentioned: Ups Delivery Service.