Have contacted UPS 4 times to get a parcel delivered which was urgent. 3 times i have been told someone will call me back.
they NEVER EVER do - seem incapable of picking a phone up. Still waiting for parcel that was urgent for last friday!!! when delivery drivers arrive at this business they come through reception door and if recipient isnt literally sat in reception they just go "oh cant deliver and walk out again. no attempt to contact anyone in building despite have phone numbers and free phone in reception!!!
Totally *** service - helpline great and polite - however do nothing and resolve nothing ans you end up phoning back the next day and the next!!! DO NOT USE THIS CARRIER - THEY ARE EXPENSINVE AND RUBBISH!!!
Loads of other carriers which are slightly cheaper but you actually get your parcels!!! and they seem to have ability to deliver to a business and understand that all 300 employees are not sat in reception!!!!
Product or Service Mentioned: Ups Express Mail Delivery Service.
Reason of review: Problem with delivery.
Preferred solution: Let the company propose a solution.