UPS has a terrible drivers in my area (Whitney Place, Brooklyn, NY 11223).
I live in a building, on 3rd floor and on May 21, 2014 driver just left the package in front of the stairs so anyone on my floor (6 apartments) could take it. I called to customer service of UPS to make a complaint, they apologized and assured me this won't happen again. Anyway, next time, on May 23, 2014 driver left the package on the 2nd floor! Not even on my floor! Are they kidding me???
The drivers know (always the same ones) that I have a newborn and can't come downstairs for the packages. Customer service though told me that drivers MUST bring the packages right to my door on ANY floor!