Not resolved
Customer service

This was poor customer service to the fullest. I went to the UPS Store on Colerain, store #0852 to ship an item.IThe store clerk claimed she could not ship it because she did not have a box big enough.

I asked if there was another UPS store I could go to and she said yes at Tri County Mall on route 747 Cincinnati, Ohio. I asked if she could call and see if they would have a box big enough to ship my item and she claimed she did not know the phone number and that her computer did not have internet. I looked up the information online and called Store #3336, where I was told they could accommodate my request.

I took my item to store #3336 and they were very polite and helpful. My item is now on its way.

Product or Service Mentioned: Ups Customer Care.

Reason of review: Poor customer service.

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