Update by user Feb 13, 2016
Edit to add: So their "social media help" folks contacted me. They explained that yes-the delivery was delayed because THEIR employee made a mistake.
I pointed out the item was now in town as of Friday afternoon and a Saturday delivery would make sense.
They agreed and promised it would be "on the truck for Saturday delivery"
It hasn't showed up. Their tracking still shows Monday.
Original review posted by user Feb 12, 2016
UPS appears to have no concept of "service". I ordered a product-and paid for expedited delivery on the shipper's part (30 dollars) and for "guaranteed five day ground service" delivery (guaranteed both by the seller and by UPS' own website). All was well until day 4-when the product was suddenly placed in "delay" status at the Commerce City, CO facility (a hub with a 1 star rating on Yelp). When I contacted UPS their response was "well, the last arrival scan doesn't really mean it's there-wait 24 hours" even though it had been in that facility on delay status for 14 hours. They also said "we don't have a new delivery date for you" although the package was set for guaranteed deliver by Friday.
At 3AM the following morning (Friday) UPS sent an e-mail indicating the delivery was rescheduled...for the following Monday. They did not even attempt to reset it for a Saturday delivery-apparently believing that since they had already missed the guaranteed delivery deadline of Friday it would make no difference if it wasn't delivered until Monday. While I know they generally charge more for Saturday deliveries-given that THEY blew the deadline it would have seemed appropriate to at least OFFER a free Saturday delivery to TRY to make things right.
In essence, if you ask where your "delayed" delivery is their response is "we don't know where it is, we don't know when it will get to you and by the way you have to get a refund from the seller because it isn't OUR responsibility as a package delivery service to actually deliver packages in a timely fashion"
Product or Service Mentioned: Ups Delivery Service.
Reason of review: Poor customer service.
Monetary Loss: $27.
Preferred solution: Let the company propose a solution.
I didn't like: Customer service and delivery.