Ups Boston, MassachusettsComplaints and Reviews

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1.4 Based on 1009 reviews
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  • Customers like
    • Tracking tool 21
    • Awful 5
    • Tracking our packages 5
  • Customers don't like
    • Poor customer service 141
    • Delivery 125
    • Unethical business practices 68
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The worst service I had seen till yet. I had a package shipped to me from Old Navy. I hear the bell and by the time I reach the door the persob left with a message that the package is to be collected from the Tremont Street, Boston centre. I visit the store twice and the storekeeper tells me they don't have the package. She brought in a wrong package and asked me to sign for it. It was hillarious for me as seconds before she checked my id. Might... Read more

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I have been trying to get my bed and mattress delivered for over a week now. My apartment building has no buzzer so I made sure the 'driver directions' on UPS my choice were to leave them in the mailroom and when they didn't do that I signed all the info notices and they still wouldn't leave the package. I called Customer Service who said I'd be called before the deliveries: this didn't happen. The upside of this is that I have had no bed for... Read more

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I just had the worst experience with UPS!! I called the UPS FACILITY at Watertown MAsachusetts to track my 2 days shipping charge package and this is what they said: " WE LEFT YOUR PACKAGE AT OUR FACILITY. IT WILL BE RESCHEDULE TO BE DELIVER TOMORROW." I asked: "CAN I GO AND PICK IT UP TO THE UPS FACILITY TODAY, BECAUSE I'M TRAVELING TOMORROW AT 6 am." They said: "NO. IT WILL BE AVAILABLE TO PICK IT UP TOMORROW." I HAVE NO WORDS TO DESCRIBE HOW... Read more

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  • From mobile
  • Oct 12, 2015
  • #714717

I had a package to be delivered , and it was out to delivery. The delivery was to a business place and they said they attempted the delivery its not true, since we were open from 7am to 3pm. They claim to have tried to delivery at 11am. We were open at that time, no one from UPS showed up.

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UPS CUSTOMER SERVICE CHAT Lawrence R.: Hi, this is Lawrence R.. I'll be happy to assist you.
 Customer: Lawrence, I want my package to be left without a signature. What do I do to make this happen? Customer: Hello? Customer: Anybody there? 
Lawrence R.: Just a moment while I review your tracking information. Customer: OK Lawrence R.: Thanks for your patience. In order for UPS to release a shipment without obtaining a signature, the delivery... Read more

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My daughter got stuck at the end of her friends road after a snowstorm. She was obviously spinning her tires. A UPS truck started to pull in. Instead of trying to help he got his truck as close as possible and turned his high beams on. When she couldn't move he started blowing his horn. This scared her and her friend to tears. They finally got the car free where they proceeded to back up down a snowy, icy road all the while the UPS driver was... Read more

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  • From mobile
  • May 21, 2014
  • #488985

By far, the worst ltl carrier! Repeated missed appointments and delivery cancellations.

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In the past 3 weeks UPS has destroyed a shipment causing me to have to refund money to a customer for items I cannot replace (Vintage glassware), took me 3 weeks to a get a refund and reimbursement. Now they have returned a package to me as unable to be delivered (Based on information on their website you CAN ship to a PO Box as long has you have a telephone # - I had two of them!). Unfortunately they have returned the package to my old... Read more

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I guess the UPS "My Choice" account was to give you a window of time for a package to be delivered. In theory this is good but I had a package listed on the web site as arriving between 11:45-3:45. Later into the day, UPS changed it to delivered "by the end of the day" That means up to 7 pm. They are so pathetic!!! There is nothing in this universe more unpredictable than a UPS delivery!! I will now refuse to do business with any merchant... Read more

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Received a notice that i missed my package, the notice said they will be back between 2-5. I left work early got home at about 1:40 and found a notice on my door they came at 12:48.... WHAT after they gave me an estimated time frame they now telling me that it doesn't matter what time is noted its a time from so have time options it should just say from 7-7... Customer service was no help i ask to speak to a manager i kept on hold for about 10... Read more

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