State: Massachusetts City: Boston Clear all filters (29 of 4774 reviews match)
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The worst service I had seen till yet. I had a package shipped to me from Old Navy. I hear the bell and by the time I reach the door the persob left with a message that the package is to be collected from the Tremont Street, Boston centre. I visit the store twice and...
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1.2
#808422
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I have been trying to get my bed and mattress delivered for over a week now. My apartment building has no buzzer so I made sure the 'driver directions' on UPS my choice were to leave them in the mailroom and when they didn't do that I signed all the info notices and...
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2.5
I didn't like
  • Seeming inefficiency of ups operations
  • Your delivery
#790427
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I just had the worst experience with UPS!! I called the UPS FACILITY at Watertown MAsachusetts to track my 2 days shipping charge package and this is what they said: " WE LEFT YOUR PACKAGE AT OUR FACILITY. IT WILL BE RESCHEDULE TO BE DELIVER TOMORROW." I asked: "CAN I...
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Anonymous
Hate UPS

Same thing with 2 packages I'm waiting on here in Richmond, VA They claimed the truck was late. I told them that I received one of my 3 items today and that that item had an...

I didn't like
  • Not on time
#744565
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UPS Shipping Review

Ups
#714717
I had a package to be delivered , and it was out to delivery. The delivery was to a business place and they said they attempted the delivery its not true, since we were open from 7am to 3pm. They claim to have tried to delivery at 11am. We were open at that time, no one from UPS showed up.
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Ups Delivery Service Review

Ups
#488985
By far, the worst ltl carrier! Repeated missed appointments and delivery cancellations.
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UPS CUSTOMER SERVICE CHAT Lawrence R.: Hi, this is Lawrence R.. I'll be happy to assist you.
 Customer: Lawrence, I want my package to be left without a signature. What do I do to make this happen? Customer: Hello? Customer: Anybody there? 
Lawrence R.: Just a moment...
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Anonymous
Anonymous

to be perfectly honest, while i understand your frustration, I think your language was very demeaning. It is not hard to imagine that this one CSR in a completely different pa...

I didn't like
  • Bad service
#658649
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My daughter got stuck at the end of her friends road after a snowstorm. She was obviously spinning her tires. A UPS truck started to pull in. Instead of trying to help he got his truck as close as possible and turned his high beams on. When she couldn't move he started...
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Anonymous
Nick

You can make a safety complaint to the US Dept of Transportation at http://nccdb.fmcsa.dot.gov/default.aspx. Choose the start button under "public" then click the box for tru...

Anonymous
Linda

Seems like your daughter need farther driving ed classes.Or better still stay out from behind the Wheel.Why?Should the UPS driver get out and Help your daughter,She should hav...

2.0
I liked
  • Tracking tool
I didn't like
  • Delivery
  • Poor customer service
#589609
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In the past 3 weeks UPS has destroyed a shipment causing me to have to refund money to a customer for items I cannot replace (Vintage glassware), took me 3 weeks to a get a refund and reimbursement. Now they have returned a package to me as unable to be delivered...
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MattD78
MattD78

UPS will only accept shipments to a valid street address. We do not deliver to P.O. Boxes. If a shipper should use a P.O. Box address, the recipient´s telephone number must be...

Anonymous
Josh

Show me where it states on their website where you can ship to a P.O. Box.

#487599
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I guess the UPS "My Choice" account was to give you a window of time for a package to be delivered. In theory this is good but I had a package listed on the web site as arriving between 11:45-3:45. Later into the day, UPS changed it to delivered "by the end of the...
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#487581
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Received a notice that i missed my package, the notice said they will be back between 2-5. I left work early got home at about 1:40 and found a notice on my door they came at 12:48.... WHAT after they gave me an estimated time frame they now telling me that it doesn't...
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#482963
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UPS has a habit, EVERY SHIPMENT, of posting that a delivery attempt was made when there was not. It probably is the driver trying to save 20 minutes of his day to get home earlier, but it has happened on every shipment I have gotten from UPS. I wait and watch for UPS,...
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#478306
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I ordered a part for my computer, which I NEEDED for school. I used 2day next day shipping, and express processing. A total of around 22$. Well the package is expected to take an extra 3 days. So why the *** did I pay 22$ when the company offers free 3-4 day shipping?...
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Anonymous
godd luck chuck

Yes, the gubment is awesome at running things, just like the barrycare website, that thing is the bestest ever.

nikalseyn
nikalseyn

UPS has had some massive delivery problems recently caused by some bad management decisions and the fact their workforce is unionized. Best to go with FedEX---more reliable an...

#470260
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