State: Illinois City: Chicago Clear all filters (65 of 4592 reviews match)
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On 10/17 I received a notice that my package will be at one of access points. I called om 10/18 (Because I had to work and could not call them earlier) to transfer the package to another access point or UPS store because the current one has the same business hours as my work hours and there is no way for me to collect eh package from them (and it is literally across the street from my home, but I work far and before work they are not open yet)....
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I have had an experience that is unbelievable! I payed 18.00 to have a small less than 1 pound tied to my gate this package was supposed to be rushed air service. I find my little package tied to a gate which tracking said it was delivered at 9:13 am . This is a ripoff UPS don't care and Sears parts said its UPS! Bottom line I payed for a service I didn't get! Next time I will use Postal service or I will find someone else to order from!!!!...
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1.1
#840762
I find it really frustrating that ups continues to choose to not leave my packages inside my building in addition to deciding I should have to pick them up rather than trying again the next day where I could leave a signature. Honestly if I wanted to go pick up my packages I would have just gone to the store and picked it up myself. Oh, and also, their website says it is at the access point. So I taketake the there. The lady tells me...
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1.0
#805000

Ups Vehicle Driver Review

#906455
I had a driver steal my package yesterday and the supervisor from the local office tell me to deal with it and call amazon to replace it. I call corporate and they explained its perfectly fine for them to steal packages because of the partnership with amazon. No solution even from corporate and the supervisors are disrespectful.
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UPS Shipping Review

#819761
1.0
Use FedEx, a block away. This UPS is incredibly unprofessional. First they mixed up two packages and sent them to the wrong place. They blamed me for the mistake. Then i was given an incomplete return label. Now my phone calls and messages are being ignored.
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package Review

#604917
what happen was my package was folded and crammed in my mail box sticking half way out from the nail box and stayed there over night because it was deliversd in the evening and we live on privare road aways from the mail box and my package was ruined it is not usable because of the way they folded iy
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customer service Review

#507257
I always have to call customer service to tell them to hold my package at the nearest location because their drivers don't even attempt to give you the package at your house. I did that last week so then I go up there today and they tell me the package is back on the truck again after I asked them not to do that. I tracked the package and since it hadn't been scanned in almost a week, the website couldn't tell me where it was and customer...
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I shipped two boxes through UPS. When I received them, one of the boxes was in a completely different box with all of my stuff just dumped in several smaller boxes. Some of my items were broken, and some of them were ruined because they were covered in some oily fluid that seemed to spill. I called customer service and told them what happened, they said that they would perform an investigation and someone would contact me in 5-8 business days....
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#728807
Third class service. I am completely frustrated with them. Wasted 3 hours in just talking with customer care. They do not care at all about customers. Actually they do not bother and top of that their delivery guys are pain in the a**. I called customer care 7 times just regarding delivery of one packet. And these people do not have any coordination with their local centers and yes they are lairs. I would recommend the readers not to use this...
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1.0
#690185
When delivery arrived, I -an intern- was unsure on whether I was allowed to sign for the package. I had just turn of age, so I knew that I was legally allowed to sign it; however I was unsure whether I could sign for business affairs. While asking my boss whether I could, the man cut me off and started to comment on my supposed bad manners/behavior. I was asking my boss these questions in a language he did not understand; not only was his...
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Anonymous

Anonymous Driver's are given two minutes per location to make a delivery, regardless of the number of packages being delivered. Also, seeing that your boss seemed to think you were bei...

I liked
  • Deliver it in good shape
  • Transport time
I didn't like
  • Poor attitude from drivers
  • Unprofessional and rude behavior
  • Poor customer service
#645400
I organised for ups to collect a package from a hotel in San Fran and overnight it to me in Chicago. I paid extra for a saturday delivery. I arranged it through the 1800 call centre. The tracking did not work so UPS call centre confirmed it had been collected. Saturday came and no package. Turns out it was not picked up. The package contained contact lenses i left behind. I am not going overseas. Thanks UPS for letting me down and lying to me....
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1.0
I didn't like
  • Misinformation
  • Let me down
  • Poor customer service
#621237
I've been dealing with UPS for about 8 years now and I've always thought that they were a reputable firm but the past two years have been total 180 for this company. They don't seem to care for their business accounts anymore. For the past few months, they have been missing pick ups at our location. We average about 200-300 shipments a month and most of them are time sensitive. It is sad to say that I fought for these guys when our company...
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1.0
I didn't like
  • Incompetent delivery driver
  • Unethical business practices
  • Poor customer service
#615684
I mailed a package priority mail that was to be delivered within two days. ( I know that is an estimated time) It has been a week and the package still hasn't been delivered. I called customer service only to be given a claim number, the same status that has been posted since for almost a week, and told my package could take up to thirty days to be delivered. The package was going to Atlanta, not Atlantis. I was told maybe the package hasn't...
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#613971

Contact Ups

Headquarters Address:
UPS Corporate Headquarters
55 Glenlake Parkway, NE
Atlanta, GA 30328
Phone:
(800) 742-5877
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my package was never delivered to me saying they had incorrect information. mind you the previous day they sent my package to the wrong address and i had to call the sender to verify that they did have the right address ,which they did and they sent it out again and again i didnt get it. i then received this postcard in the mail yesterday saying my package will be shipped back. mmm they can find the correct address to send that notice...
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I didn't like
  • Delivery
#570600