Ups Chicago, IllinoisComplaints and Reviews

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1.4 Based on 1009 reviews
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    • Poor customer service 141
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On 10/17 I received a notice that my package will be at one of access points. I called om 10/18 (Because I had to work and could not call them earlier) to transfer the package to another access point or UPS store because the current one has the same business hours as my work hours and there is no way for me to collect eh package from them (and it is literally across the street from my home, but I work far and before work they are not open yet).... Read more

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  • From mobile
  • Aug 24, 2016
  • #906455

I had a driver steal my package yesterday and the supervisor from the local office tell me to deal with it and call amazon to replace it. I call corporate and they explained its perfectly fine for them to steal packages because of the partnership with amazon. No solution even from corporate and the supervisors are disrespectful.

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I have had an experience that is unbelievable! I payed 18.00 to have a small less than 1 pound tied to my gate this package was supposed to be rushed air service. I find my little package tied to a gate which tracking said it was delivered at 9:13 am . This is a ripoff UPS don't care and Sears parts said its UPS! Bottom line I payed for a service I didn't get! Next time I will use Postal service or I will find someone else to order from!!!!... Read more

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  • From mobile
  • Mar 30, 2016
  • #819761

Use FedEx, a block away. This UPS is incredibly unprofessional. First they mixed up two packages and sent them to the wrong place. They blamed me for the mistake. Then i was given an incomplete return label. Now my phone calls and messages are being ignored.

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I find it really frustrating that ups continues to choose to not leave my packages inside my building in addition to deciding I should have to pick them up rather than trying again the next day where I could leave a signature. Honestly if I wanted to go pick up my packages I would have just gone to the store and picked it up myself. Oh, and also, their website says it is at the access point. So I taketake the there. The lady tells me... Read more

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I shipped two boxes through UPS. When I received them, one of the boxes was in a completely different box with all of my stuff just dumped in several smaller boxes. Some of my items were broken, and some of them were ruined because they were covered in some oily fluid that seemed to spill. I called customer service and told them what happened, they said that they would perform an investigation and someone would contact me in 5-8 business days.... Read more

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Third class service. I am completely frustrated with them. Wasted 3 hours in just talking with customer care. They do not care at all about customers. Actually they do not bother and top of that their delivery guys are pain in the a**. I called customer care 7 times just regarding delivery of one packet. And these people do not have any coordination with their local centers and yes they are lairs. I would recommend the readers not to use this... Read more

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When delivery arrived, I -an intern- was unsure on whether I was allowed to sign for the package. I had just turn of age, so I knew that I was legally allowed to sign it; however I was unsure whether I could sign for business affairs. While asking my boss whether I could, the man cut me off and started to comment on my supposed bad manners/behavior. I was asking my boss these questions in a language he did not understand; not only was his... Read more

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I organised for ups to collect a package from a hotel in San Fran and overnight it to me in Chicago. I paid extra for a saturday delivery. I arranged it through the 1800 call centre. The tracking did not work so UPS call centre confirmed it had been collected. Saturday came and no package. Turns out it was not picked up. The package contained contact lenses i left behind. I am not going overseas. Thanks UPS for letting me down and lying to me.... Read more

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I've been dealing with UPS for about 8 years now and I've always thought that they were a reputable firm but the past two years have been total 180 for this company. They don't seem to care for their business accounts anymore. For the past few months, they have been missing pick ups at our location. We average about 200-300 shipments a month and most of them are time sensitive. It is sad to say that I fought for these guys when our company... Read more

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