This just happened, pretty much word for word. Keep in mind, I live in Maine.
Me to UPS lady in Turkpakistindia: "Yes, I received a notice on my door today that the driver stopped by to deliver my package but nobody was there."
Fatima McGhandi: "Let me check...Yes, drivers notes say that he could not find address."
Me: "Then how did he leave a note on my door?"
Fatima McGhandi: "To let you know he could not find address."
Me: "OK, let's try this. Where is the package now?"
Fatima: "It looks like...(click click click)...is 123 Arroyo Drive."
Me: "I'm not familiar with that street. Does it say Bangor or Brewer or something?" (local towns)
Fatima: (click click click) "It says Mission Viejo."
Me: "Um... that's in California."
Fatima: "Yes, that is your local facility."
Me: "That's 3000 miles away."
F: "That is what we define as local."
Me: "OK, you're saying that the driver was at my house today with the package and this evening it's 3000 miles away in California?"
F: "Oh, yes sir."
Me: "UPS must have a magical transporter machine."
F: "Hold please..."
F: "Sir, your package has been shipped back to the sender in Montana. You may pick it up there. Have a nice day and thank you for calling UPS!"
Product or Service Mentioned: Ups Delivery Service.
Reason of review: Poor customer service.
Monetary Loss: $50.
Preferred solution: Let the company propose a solution.