The delivery should be made to a catering hall. We were waiting for it whole day. We had a party that day, so the hall and the office was always opened. A lot of guests, employees at the main entrance. Instead of a package, At 6.45 PM I see a lovely "We missed you" slip (6.15 PM) on a side entrance several feet away from the main entrance.
You should be either completely blind or *** to "miss us". The driver didn't even tried to walk in, according to what eyewitness told me.
I called UPS Customer service 30 minutes after attempt was made, but he told me, that the driver can't come back. I explained to him, that we expected this package to be delivered today. It is important. Bla-bla, the driver can't come back, but he promised me, that it would be delivered next day at early morning.
Now it is 1.05 PM. No package. Our plans are ruined. We are pissed off!
Product or Service Mentioned: Ups Delivery Service.
Reason of review: Problem with delivery.
Preferred solution: Hire good personal. Responsible. I had never had a problem with UPS at my neighborhood, nice guys work there. .
I liked: Tracking tool.
I didn't like: Poor customer service, Incompetent delivery driver.