On July 5, 2014 I bought a 48" tv, basketball goal, and basketball from amazon.com, 2 day delivery. According to UPS tracking, the tv was on a truck and would delivered on Monday by 8:00 pm EST.
Monday was perfect because I am off every Monday. The goal was going to be delivered by FedEx on Tuesday, and the goal did come as expected. The UPS driver came to deliver a small box which contained the basketball. I asked the driver where was my tv.
This was a new driver; my husband knew and used to work at UPS with our regular UPS driver. The new driver looked at me and asked, "What tv?" I explained to him that my tv was supposed to be delivered today along with the basketball. He muttered in a smart tone, "I don't know nothing about a tv." My husband called UPS customer service and told them that we got the ball but was told that the tv is on another truck, so we should be getting it by 8:00 pm EST. After this time passed, my husband called again and was told that the tv would be delivered the next day.
The next day came and still no tv. My husband made contact with a supervisor who he knows personally at UPS. The supervisor told him that the truth is the tv is lost and to contact UPS to get another tv. How in the world could a big box like that get lost????
My husband told the supervisor, "Remember I used to work there. Someone stole the tv." Amazon ordered a new tv, which was flawlessly delivered by FedEx the next day.
I never want to use UPS again.
Monetary Loss: $500.