UPS is the worst--arrived 20 miles away on the morning of the 10th. Estimated delivery on the 12th--didn't happen-- tracking ends with the word EXCEPTION.

No news, customer service responds with an obtuse email about no tracking for 24 hours means its on a trailer or a train.......from 20 miles away??? This morning(4 days later) another email with estimated delivery of today---but still no package. They are trying to blame the weather but school buses started running on the 10th; surely UPS trucks can go where children on buses can go.

I really do understand that things happen and we get behind but I don't understand this--no progress, no news, and meaningless delivery dates.

Product or Service Mentioned: Ups Delivery Service.

Monetary Loss: $499.

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