I had a package stolen from my house that was worth over $200. I reordered the item and requested that a signature be required for delivery, as I cannot sit home all day waiting for this package, and I was planning on having to go to the UPS dispatch to pick it up.
The driver decided to leave the package on my doorstep again even though a signature was required and I was not home. It was of course stolen again, and when I called UPS to complain their representative said that it was my fault and would not concede that I was in the right to think that requiring a signature for delivery has any bearing on what the driver actually does. He said that, "it is up to the driver if he wants to follow that, its his discretion." Why even have this option if lazy drivers can just disregard it because they don't want to carry the package back to their truck. UPS has been excruciatingly painful to deal with and if I have my way I, and all of my friends, family, Facebook friends, twitter followers, and anyone else who will listen will NEVER use UPS again.
This has been the worst customer service I have ever dealt with and if I do not get a satisfactory response from someone at the company I will have no choice but to sue. UPS is a common carrier so you have a fiduciary duty to make sure what I am asking you to do gets done.
This was not the case and I can prove it.
Product or Service Mentioned: Ups Pick Up Service.
Monetary Loss: $450.