I paid for UPS Second Day Air which was shipped from Texas to Arizona on Friday (3-13). The original date of delivery was Tuesday, and now they are saying it will be Thursday? This is totally unacceptable behavior to have such a delay when paying for second day delivery, for a package coming from Texas to Arizona. And to top it off, the tracking service for UPS does not even give me an explanation for the excessive delay. Talk about poor customer service. You spend a lot more money to get faster delivery, and when they can't deliver they should at least give you a reason.
Lost my business.
This reviewer shared experience about poor customer service and wants this business to have the product delivered. johnny1027 is overall dissatisfied with UPS. The most disappointing about ups delivery service at UPS was poor customer service and delivery Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
Also, you can continue reading comments about UPS.
Check out the best and the worst companies in Transportation and Logistics category for more informed decision or compare UPS to other companies on our site.