Update by user Jun 09, 2017
It turns out my boxes were labeled for ground and the FAA never should have been called. I had to do a great deal of phone calling and emailing to get this resolved, if I had not it would still be sitting at the warehouse. Once the FAA pointed out they had nothing to do with the shipment it still took 2 days for the UPS to process their paperwork but I did get back my shipment.
Original review posted by user May 26, 2017
I tried to ship 2 boxes of nail polish to Canada. I did not have the boxes marked because the receiver didn't want to be charged extra customs and said it would be fine to mark it glass collectibles.
this was my first experience with UPS and I didn't know I needed to give them a copy of the contents. They held it up due to "commodity description needed" but gave me no notification of that, I found it by checking tracking and that was the next day. It took several phone calls and emails to find out they just needed an invoice and I did supply that by email. The local office opened the box, looking for the invoice, saw it was nail polish and says they had to call for a FAA review.
My boxes had to received by tomorrow and since that will not be met I told the office holding it that the shipment is cancelled and I want it back. They say they can't release it until the FAA reviews it but won't give me a timeline for that or who I can contact to push that along. Nail polish is allowed on airplanes in luggage, I don't understand why they had to call for the review.
At any rate, I pulled off my info off their website so they can't bill me for shipping it, because I missed the deadline it will get returned to me. I just really want to get my boxes of items back as soon as possible and nobody can tll me how long this is going to take.
Product or Service Mentioned: Ups Iparcel Delivery Service.
Reason of review: Order processing issue.
Preferred solution: let me get back my shipment I will go get it.
I didn't like: Inability to do their jobs properly, Poor customer service, Inability to do their jobs properly poor customer service.