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When shipping a very simple item from Florida, to Ontario I researched costs. A UPS store told me it would be approximately $35, when it was being shipped, it turned out to be $75, then upon arrival, i'm told I have to pay additional fees and taxes, which were never explained.

The driver was rude, and tried to be aggressive with me, writing my credit card information for these additional $35 on a random paper with him. Then when calling customer service, I found out that additional cost is 99% UPS's franchisee's fee. On top of everything, their complaints people instead of trying to make me feel better, argued with me telling me my complaint had no purpose and then hung up on me.

Afterwards, I called back and got a supervisor, who was kind and polite, but aside from actually taking the complaint, could do nothing.

Overall, a horrible experience with UPS.

Reason of review: Poor customer service.

Monetary Loss: $300.

I didn't like: Dealing with ups its disgusting, Poor business practices very unethical, Very unprofessional.

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