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The local Waco, TX freight service center has absolutely the worst customer service by UPS.The local Waco, TX terminal received my shipment on their dock April 16th at 7:30AM.

They did not load my product that was supposed to go to Buffalo, TX the same day. When i called the service center they said Buffalo is in a rural area so they only ship once a week. Well Wednesday April 23rd comes around and they forget to load it on the truck. Now they said we will ship April 25th which is a friday.

UPS service center hung up my call and directed me to call them Friday early morning to make sure they load my shipment. I think this is the worst *** i have ever heard.

UPS customer service used to be one of the best and now its trending down.I hope the service center rep gets fired and these idiots update their policies.

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