When an overseas package arrived C.O.D., it was a surprise to me. My payment to the merchant was "In full" and included shipping.
I double-checked with the merchant regarding the C.O.D. charge. The merchant stated that they were not requesting additional money from me. I called UPS and was ultimately told that they were collecting for US Customs.
I felt uneasy with how UPS evaded my direct questions, their changing answers, and I thought it odd that US Customs did not collect any money due them themselves and told UPS so. I was told that I owed this C.O.D. amount, that it was for customs, and that I needed to pay before I would receive my package. Later, when I got a cryptic, nonsensical receipt for that charge, I called my CC company and asked for their help to find out who really requested and took that money.
Nothing on or inside the package indicated that it passed through customs or that money was owed to them. My CC company forwarded me what UPS sent to them. It is as non-sensical and cryptic to me as the receipt. It appears that the C.O.D.
amount went to UPS, for reasons still unknown to me. This incident with UPS makes me feel quite uneasy.
How is this not a crime? Who holds UPS accountable for their business practices?
Product or Service Mentioned: Ups Delivery Service.
Reason of review: Lack of Transparency for COD Charge by UPS.
Monetary Loss: $157.
Preferred solution: I want a written transcript of my phone call with UPS regarding the COD charge, my money back if the COD money was not paid to US Customs and a detailed, written account for the COD charge and who profited .