Waited all day today for a promised UPS delivery. It was nearly 7 pm & dark outside.
My living room drapes were open & the lights on. Two outside porch lights were also turned on. Knowing UPS drivers make their last deliveries at 7 pm, I walked into my living room in time to see the UPS truck pulling away. And while there was no knock at my door, the driver left a sticker on my door saying because of No Customer Response, my package was Undeliverable.
There was no answer when I tried calling our local UPS delivery facility. So I called the 800 number & repeatedly explained what had just happened.
My second call ended with a promise to expect a call from UPS on Monday between 8 & 10 am, giving me the exact delivery time for my package on Monday March 12th. I told the customer service rep if that package wasn't delivered by 7pm on Monday, I would be calling them back everyday, until my package was received.
Product or Service Mentioned: Ups Ground Delivery Service.
Reason of review: Poor customer service.
Preferred solution: Deliver product or service ordered.