Update by user Mar 15, 2017
I walked into the UPS store and was able to pick up my package the very same day from a very nice gentleman. This review now makes me feel like I'm bipolar.
Original review posted by user Mar 14, 2017
My phone broke last week so I ordered a new one. I'm a real estate agent so a phone is about as important to me as oxygen.
I ordered it to arrive on Friday. Apparently, UPS tried to deliver it while I was out of the house and would try again on Monday. MONDAY?! I need it now!
I can't go a whole weekend without a phone! I could miss out on 10's of thousands of $ in that time span! I tried to arrange to pick it up but the soonest that they can accommodate pickup can pick it up is on Monday. I might as well wait for them to ship it out to me again if I have to wait that long to pick it up anyway.
Monday rolls around and I'm glued to my couch all day which is 3 feet from the front door so I couldn't miss the UPS guy. My daughter gets off school, still no phone. I sit on the couch for another half hour and see a UPS truck outside. YES!
I open the door and there's a new note on my screen door. "Will try delivering again tomorrow," and I see the truck pulling away. WTF?! The guy didn't even knock on the door or ring my doorbell?!
He just left a *** *** note! He didn't even try to deliver my phone! I'm pissed so I try calling my local UPS store to no avail. It's just an automated answering system with no way to talk to an actual human being.
So I waited for it again today. I had to leave the house for 1 hour to close on a house.
Sure enough, during that hour I missed the UPS person again and have a nice new note on my door saying "This is our final attempt." Bull-***-***! *** UPS.
Product or Service Mentioned: Ups Pick Up Service.
Reason of review: Problem with delivery.
Preferred solution: Deliver product or service ordered.