I’m a small business owner. I receive several shipments per month via UPS. During the last 3 months Ups has misdirected, lost, and delayed many of my shipments costing me quite a large chunk of steady income. This is just one letter I wrote to them detailing their incompetence. I have received no reply to any of my letters. If you’re dealing with UPS, put on your waders to slog through the brown.
My UPS #********* shipment arrived on March 6, 2008. It was shipped on Feb. 21, 2008 Saver Express. It was flown on 15 separate flights between Salt Lake City and Louisville [no wonder your service is so expensive] because a UPS employee entered the wrong destination information in your system. The correct information was clearly marked on the outside of the box as was the shipper’s phone # and mine. The shipper always tapes a large address label written in black wide sharpie on the box separate from the waybill. I have photos of the unopened box detailing this. Neither of us received a call from you as my package jetted back and forth. I spoke with UPS several times asking if it was at all possible for some one to actually READ the address on the outside of the package. I was told that was impossible as the package MUST be sent to the address which was incorrectly entered by UPS. In other words, UPS makes no allowance for human error and would rather put the package on 15 flights before checking a reported error on your part. Finally on March 6, 2008 you noted,
“THE PACKAGE WAS MISSORTED AT THE HUB. IT HAS BEEN REROUTED TO THE CORRECT DESTINATION SITE.” I lost sales because of the delay and my shipper has billed me the $105.00 USD UPS shipping charge. Please inform me if my shipper and I have any refund available on this shipment. I certainly would like to “see what brown can do FOR me” instead of TO me.