I placed an order that was to arrive this week. A "could not deliver without signature notice" was left on my apartment door which is inside the building. I signed the back which says "I authorize UPS to leave my package(s) here. I agree that UPS will not be liable for any loss or damage that may result from leaving shipement at my request".
So I called t ask why my package was not delivered and a second notice was left. I was told that is was UPS policy that they do not deliver to apartment complexes do to the liability for stolen packages. How is anyone supposed to know that.
I explained that I signed the notice which aleviates them and that no other delivery service in this area has a problem with leaving a signed note.
I think the driver was too *** to flip the notice over and check for a signature. I have had many packages delivered by UPS to another apartment complex 5 minutes away.
So now I have to wait until Monday morning to get a call back from customer service. Three more days waiting for my package for no reason. Now I am inconvenienced an connot get refunded for shipping since it was paid for by the shipper.
This is *** poor service. For some reason I have to wait until Monday( today is Friday) to talk to customer service because UPS is now closed(7:00PM) but I was put on hold so the representative could call customer service to submit my information. WTF
Product or Service Mentioned: Ups Delivery Service.