Ordered from a website that guaranteed shipping by 3pm on Christmas eve.I waited and waited and around 6pm this day (after hours of phone calls) I was informed the package had been left in a UPS facility until at least the 26th..
and it wasn't coming. I even offered to DRIVE hours away to pick up my own order. However, the doors were locked and the workers were home because the facility closed at an early 5pm regardless of how much work was left to finish, probably to be home with their families for the holiday.
Thanks to UPS, my kids woke up bright and early only to run down the stairs and find an empty tree which left me explaining why "Santa must have forgot our house this year." An entire family had their Christmas holiday RUINED thanks to your false advertisement.
I'm sure you all working for UPS got to have a great holiday with your family. Here's a tip: Don't guarantee something that you can't follow through with.
And guess what?THE PACKAGES STILL AREN'T HERE.
Monetary Loss: $400.