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Pre ordered a Samsung Note 4 smart phone from T mobile, checked on status after item was shipped and found out at noon on Monday, Oct 13th that it was released at around 10. People inside the shipping address waited all morning but no one rang doorbell.

Went downstairs to check and could not find package anywhere near the front gate. Tried online chat with UPS customer service, got same reply, have to contact sender. It's outrageous that they are leaving a 800 dollar smart phone somewhere around carelessly when i have people waiting all the time for the delivery.

Informed sender T mobile right away and was told they will research on it, haven't heard from them yet, tried calling several times but reply was research not completed yet.

Carol L

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