I shipped an electronic organ from Concord, NC to San Antonio, TX through UPS. The instrument was in two cartons with the keyboards and electronics crated in 1/4" plywood and the speaker base with attached pedals in double corrugated cardboard.
The UPS terminal accepted my cartons, charged insurance fees for the value I declared and charged special handling fees for each package. When the cartons arrived in San Antonio, there was a large hole in the wood carton and multiple dents in the cardboard box. Obviously, the shipment was subject to severe jolting as there were severe dents in the organ cabinet, and a 20-pound transformer had broken away from its mounting plate and ruined the power supply board and master processor. There was severe damage to the upper keyboard making it worthless.
UPS, in a gesture of "good will," offered a refund of fees which I refused. UPS claims no responsibility for the damage claiming they recommended that I allow them to re-package the items (nobody spoke or implied that to me). If they thought the items might be damaged in shipping, why did they accept the items, insure them, and charge special handling fees?
That's like selling life insurance to someone in hospice care!
I'm still searching for some ethical resolution to settle my loss. Meanwhile, I'll use other shippers and I suggest reader's do the same.
Crushed in Concord
Monetary Loss: $1250.