I placed an order on Amazon (2nd day delivery) i was told i would get the order on the 24th. Order never came in until the 26th.
My niece didn't get a gift from me and she looked so disappointed on Christmas night. I will not forget this and i hope someone gets fired for ruining Christmas for many people. If you don't want to lose many customers i suggest you and Amazon and other companies involved send an apology letter.
This is the very least thing you could do. I doubt it will be enough for most people but at least its better than nothing.
Review about: Ups Delivery Service.