Update by user Aug 16, 2013
The location is California, not Washington. I don't know why it says that.:P
Original review posted by user Aug 16, 2013
About a week ago I ordered some books from Amazon for my school, unfortunately when they came in Thursday afternoon, one of them had pages that were upside down and backwards, so I had to make a notice to return it and get an exchange. That was very easy and took about 10 mins, and afterwards I had a message from Amazon saying UPS would be here to pick up the package within 2-5 days.
So today, Friday, when the UPS man showed up just minutes after I had returned from practice I was a bit shocked. It had hardly been a day and seeing as I had work and other responsibilities, I hadn't the time to get packing tape to tape the box back up yet. It took me a couple seconds to get to the door (no longer than a minute, however). And when I did get to the door, the UPS man was just getting in his car and picking up a clip board. But, he looked up and saw me and started to get out of the car with a somewhat annoyed face. This is how the conversation went,
Me: Hi. Are you here to pick up a return package?
UPS Driver: Well, I *was*, but you weren't answering the door!
Me: (confused on his tone and attitude) ...sorry. I'll be right back I need to grab the package. (returns with the package and is not sure if the driver is going to have me put the sticker on the box or if he is going to do it).
UPS Driver: Is it taped? (grabs box, annoyed) Oh, *of course* not. *Why* would it be???
Me: I'm sorry, can I just put the return sticker over the crack? (it was a fairly small box)
UPS Driver: No, it *has* to go over the *old* sticker.
Me: (Trying not to anger the man any further) Oh... is there any way that I could just drop it off at a mail center or in the mail box after I tape it, then?
UPS Driver: No... (even more annoyed) I'll just do it when I get back to the center. Here's your receipt. (Peels sticker and puts it on box, then hands me the sticker trash) Throw this away for me. (Walks away)
This is possibly the *worst* and I mean, WORST customer service I have ever received! If you could have been there to hear the attitude this man had, you would be completely appalled. I plan to find a way to file a complaint, because I can't believe any working person gets paid to talk to a customer this way. To top it off, with the way the guy talked to me, I'm nervous how he will handle my (untaped) package!! If it returns to Amazon messed up, I will have to pay for it along with the new copy./:
Product or Service Mentioned: Ups Pick Up Service.