Art L Ysq

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Verified Reviewer

Bad service

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Multiple delivery date changes. Live in Omaha, got notified package arrived in Omaha on 2/18, then delivery date started changing.
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Preferred solution: Deliver product or service ordered

User's recommendation: Don’t use UPS

Simon Z Mvq

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Verified Reviewer

Complete juice shop

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Original review Feb 23, 2024

No joke, I made over 20 e-mails and had to call over 10 times.

I wanted to return our engagement ring to the company in the UK for resizing. The consignment remained blocked at customs.

Although it was correctly declared (I even asked beforehand whether everything was correct). The documents from the original purchase were also enclosed. Customs & UPS nevertheless blocked the consignment and demanded import costs from the company in the UK. The company and I tried to explain the situation to UPS and UPS customs several times.

No realisation of a mistake. We were told that we should just pay this. A refund seemed impossible. So after a month we asked for the parcel to be returned to Switzerland.

Then we finally got the ring back. Then came the surprise shortly afterwards: return costs and customs invoices fluttered into my letterbox from UPS on consecutive days... Why? I askedd for an explanation, describe the situation over 15 times in writing and also by phone to UPS.

No correction. I receive reminders and final reminders. A reminder stop is confirmed to me via e-mail. but when I call nobody can see it.

It is not possible to speak to the department responsible for dunning stops. It is not possible to speak to superiors. In addition, contact information on letters from UPS is outdated and invalid.

Employees hang up the phone when there is no solution in sight for them. No way to escalate the case.

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Loss:
$600
Cons:
  • Full service

Preferred solution: Full refund

User's recommendation: Never use this bad service!

Zedrick Yff
map-marker Washington, District Of Columbia

My package has been out for delivery since 930 this morning. It is my granddaughter's seventh birthday and I am having the party at my house. It is now 430. The party starts at 6 PM and I have not got

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Today is my granddaughter's seventh birthday and I am having the party. I've received a text this morning at 9:36 at my delivery was out for delivery. It happens to be her birthday cake. It is now 426 and I have gotten no other word. Her birthday party starts at 6 PM. I am so pissed off and disappointed especially since I paid extra for this to be delivered in two days. This is ridiculous.
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User's recommendation: Not worth it to pay for two day delivery for UPS… They don't care

Carolyn E Qbl

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Verified Reviewer

Packages delivered

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Yesterday at 12:13 UPS driver puts my package inside my fence beside public sidewalk where anyone can reach over walking bye and take my package first time that has happened and I pray the driver will walk packages to my porch from now on You don't leave someone's package in the yard at the gate where someone can just reach over a 3 ft tall fence and grab I live in S.E. Roanoke where the homeless situation is out of control not to mention the drugs and high crime around here I thank God it was still there an hour and a half later. TODAY looks like same driver on my camera He left my package at my neighbors across the street and her package on my porch goodgrief so disappointed in this driver

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Preferred solution: I would love for my packages to be left on my porch somewhat out of sight I have plenty of room and an area beside my lighthouse mail box to do that

Diane R Jcc

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Verified Reviewer
| map-marker Bathurst, New South Wales

I had a ups label emailed by a company for a return. I took my package in a the girl said I has to pay $2.99 to print a prepaid label to their store! I said it's a UPS Prepaid label. She couldn't help

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How does UPS not honor a prepaid label and print for good customer service? Absolutely RIDICULOUS!!!
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Loss:
$10

Preferred solution: Gas money and an apology. Change the policy. If you're using a ups label , ups should print it for free!

User's recommendation: Ship via any company but UPS

Anonymous
map-marker Los Angeles, California

I never received my package

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I was supposed to receive my package today (Saturday) but it never came and the delivery driver lied about trying to deliver it when I was home all day waiting for it!
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User's recommendation: Don't order online try to get it through the store

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RK J Dxf

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Verified Buyer
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Verified Reviewer
| map-marker Kansas City, Missouri

Complaint about UPS Store (4249) on the Country Club Plaza, Kansas City, Missouri

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Complaint about UPS Store (4249) on the Country Club Plaza, Kansas City, Missouri
Complaint about UPS Store (4249) on the Country Club Plaza, Kansas City, Missouri - Image 2
Complaint about UPS Store (4249) on the Country Club Plaza, Kansas City, Missouri - Image 3
Complaint about UPS Store (4249) on the Country Club Plaza, Kansas City, Missouri - Image 4
Updated by user Mar 08, 2024

Please note that the only remedy ever sought for UPS violating federal public acvommodation laws, this customer's contractual rights and calling the police in bad-faith (based on racial stereotypes) was an apology. And despite the video, below, and the franchisee's own...

Updated by user Mar 08, 2024

Only response that was ever received from UPS was the following, which was a promise by Store #4249's to respond. No response was ever received (February 27, 2024, 6:29 PM). See full text below:"I am the owner of this store and just saw all these emails and will read...

Original review Feb 17, 2024
This message supports my official UPS complaint about the two (2) White UPS employees at UPS Store 4249 that 1) refused to provide me the best rate for shipping a package (USPS) and instead tried to upcharge me for the UPS rate; 2) refused to type the recipient's address from my phone and/or a print-out that I brought along for that very purpose and tried to force me to I read the recipient's address to them; 3) told me to leave the UPS store when I asked these two (2) incompetents to follow the proper UPS protocol and 4) later called UPS security and local police to tell blatant lies based upon certain anti-Black stereotypes that these two (2) UPS works hoped would lead to the unlawful arrest of a customer.
UPS is being asked to correct, retrain and sanction "Gavin" and the seemingly illiterate UPS employee that works with him. This request, and its related official complaint, rose from an attempt to send a package around 1:35pm CST at a UPS Store (4741 Central St., Kansas City, Missouri 64112). I have done lots of business with UPS and rarely had my legal rights violated in these unforgivable ways, never been told to leave a UPS store nor had UPS security/local police called by an employee who that was not even part of the transaction/cannot read.
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Loss:
$115
Pros:
  • Good hours
Cons:
  • Maverick franchisees

Preferred solution: Apology

User's recommendation: Call UPS Corporate About Unlawful Activities

3 comments
Guest

Lol you made yourself look like a doofus

Guest

Lol

Guest

You really should address your mental health needs before it’s too late…

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Michael D Xse

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Verified Reviewer

I have a problem

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It appears you have reused a tracking number. I received an email stating that I had a package being delivered. The package is not being delivered to my home. You sent me the information for somebody else. I contacted Costco who were the package is being picked up. So it seems now I have somebody elses personal information and Im guessing they have my personal information
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Pros:
  • Good employees
Cons:
  • Corporate is automated cannot get ahold of anybody important

Preferred solution: Information on who you have given my information

User's recommendation: Someone says they need to talk to a representative don’t hang up on them!

Pat I Uie

Can't get no Live help

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I just can't get nobody to help me you want to send me through this computer thing and that's not helping I'm very pissed off right now you can just take my package and keep it
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Carstairs, Alberta

Lost parcel

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Claimed address was wrong, couldn't even deliver my parcel to one of their local agents for me to pick up. Worst courier service ever. Would rate it 0 if I could. They deserve to be put out of business.
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User's recommendation: don't ever use UPS. There are so many choices now for better service.

Anonymous
map-marker The Bronx, New York

Lying delivery drivers

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Every single time I get an order and its delivered by ups the driver always just leaves a slip downstairs claiming that the person wasn't home or it was the wrong address which is complete *** They don't even bother knocking. So I'm stuck waiting up from 7 am for them to deliver some package that they don't even try to actually deliver and its super frustrating
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User's recommendation: Try to avoid ups

Elizabeth W Pkt

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Verified Reviewer
| map-marker Russellville, Arkansas

Ups incompetence

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I was unable to be at home to receive delivery of a package yesterday 2/5/2024, and today I've been getting nothing but the run around nonsense out of UPS. They CAN'T TELL ME WHERE MY PACKAGE IS. THEY WONT GIVE ME A PLACE TO PICK IT UP. FIRST THEY TELL ME ITS ONE PLACE. I CALL THEM AND NO ITS NOT THERE, ITS AT THIS OTHER PLACE. I GO THERE AND NO ITS NOT THERE EITHER TRY THIS OTHER PLACE. THEY HAVE NO CLUE WHAT THEY'RE DOING AND CAN'T FIND IT
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Pros:
  • Too many to list
Cons:
  • All imaginable

Preferred solution: I want my freaking package

User's recommendation: DON'T USE UPS FOR ANYTHING IMPORTANT

Martin P Vgd

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Verified Reviewer
| map-marker Batam, Riau Islands

Parcel arrived, missing items and box looks like it has been dragged behind a car and run over by a bus

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I have shipped multiple parcels from the U.K and Europe and also from China into Bali where I live. Have never encountered a problem as until now. Have had great experience with DHL, Fed Express and Alibaba express. My parcel delivered by UPS has just arrived, has missing items, parts of items missing, box looks like it was dragged behind a car and run over by a bus, or maybe it fell out of the airplane!
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Trenton B Eaf

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Verified Reviewer

Haven’t received my package

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They couldnt deliver my package for some reason. So they bring it to the CVS three blocks away the next day instead of the *** UPS store thats pretty much right next to my apartment. So I go there today and I cant even pick my package up cuz the CVS system is down this is so damn frustrating why would you deliver a package to another company when you have a store thats right there?! Theres 2 drop off points that are right next to the *** UPS store but they dont drop off packages at their own store?! Figure it the *** out
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Cons:
  • Package never got delivered

Preferred solution: Fix the problem

Scott S Hdv
map-marker Dunedin, Florida

MY PACKAGE WAS Late

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My package was late I am furious . I called the 800 number AND ALL II GOT WAS A STUPID MACHINE .IT KICKED ME OFF TOO Estimated delivery Today, February 01 by 12:00 P.M. Past Event Label Created Past Event On the Way Current Event Out for Delivery Future EventDelivery Ship To CLEARWATER, FL US IT WAS LATE VERY LATE . IT IS 5:15 PM . A LADY PAID EXTRA MONEY TO HAVE A RETAINER DELIVERED EARLY AND THIS IS LATE LATE LATE . IT IS 5;16 P M AND NO PACKAGE . I'M FURIOUS.\ I am Jeanne Diener Stark
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Loss:
$1000
Cons:
  • Late delivery

Preferred solution: Full refund

User's recommendation: DO NOT USE 1Z58R22F018392**** was tracking number .