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I was tracking my package. On the day of delivery I was home and I got the notification that the package has been delivered. My surveillance camera tracks every movement in my front yard. Footage shows that UPS did drive by but never stopped to deliver. Customer...
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#1184055
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Ups - Did not deliver with next day expedited service

My business phone was sent to me via expedited service for guaranteed over night delivery. I got the phone 3 days later and UPS will not give me a refund!
I liked
  • Store location
I didn't like
  • It took 3 days for ups to deliver an overnight expedited package
#1183999
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Ups - Do not bend

Ups - Do not bend
I shipped a package with UPS, they didn’t tell me that they don’t deliver to PO boxes, they sent it. So it didn’t get delivered and worse than that they completely ruined the package. How do their employees not know they don’t deliver to PO boxes? Seems like basic information
1.0
Details
Additional Fees
Billing Practices
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Tracking Tool
Turnaround Time
Value for money
Warranty
Website
#1182713
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Website showed Saturday delivery (delivery on the day I called and inquired) by “Scheduled delivery by end of day”. However, website shows package is 200 miles away. I called UPSand was told it was scheduled for delivery today. I exained I don’t understand how it can...
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#1182680
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Box written FRAGILE ON 6 faces got squashed, ripped. It s like they went out of their way to DO THIS. One part fell out of the box. Pics were taken by the shipper, and by me when received. UPS WONT PAY THE INSURANCE as they say item was delivered. DO NOT SHIP UPS DO...
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Anonymous
Anonymous

There is not any type of fragile handling. Everything travels on 17- 80 miles of belts depending on the building, with minimal handling by employees.I could not put a dozen eg...

1.0
#1182666
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I had a package shipped overnight for a Friday delivery. I ended up spending Friday night and all day Saturday being lied while the package was 1 town away early in the morning. Just got off the phone with their customer service in the Philippines and at 10 PM on a...
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#1182451
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Ups - Not impressed

They have had my parcel for 2 days and not delivered it . Store is supposed to be open today but is not . Now i will have to track it down and go get it my self. Mail would have been a better option ups sucks the big one.
1.0
Details
Customer service
Delivery Service
Diversity of Products or Services
Turnaround Time
Website
#1182152
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Ups - Lack of Services.
my name is Tony Bobet. i want file an complaint to UPS.com is located at 585 Brush Avenue, New York City 10465. i suppose to received an package from Overstock.com. An RCA 300 watts shelf stereo set. order#210352513. i suppose to receive my package today, and i have to...
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1.0
I didn't like
  • Lack of deliver services
  • Lack of real empathy for customers
#1181452
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My husband had an extremely unpleasant encounter with a UPS driver/delivery man this evening. He tried to make small talk with this guy, only to be told "shut the *** up". My husband was so stunned that he didn't know what to say. We don't know this man's name, only...
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#1181069
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They shipped my packages and EVERY time, the contents were damaged or destroyed. Their insurance policy is flimsy and impossible to navigate. It took me 1.5 years to receive insurance claim on a package that they destroyed in shipping. They are terrible at their basic...
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2.1
#1180081
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