package delivery service customer service customer driver packages door home business

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Verified Reviewer
1.0
Details
I called the help center to inquire about my package, an important package that showed estimated delivery time to be yesterday. The woman I spoke to, at first, seemed to be helpful until I started asking more questions. She gave me three different answers to the same...
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Review
#1750865 Review #1750865 is a subjective opinion of poster.
Service
Ups Ground Delivery Service
Pros
  • Tracking our packages
Cons
  • Customer service is horrible
Reason of review
Poor customer service
Loss
$25
Preferred solution
Deliver product or service ordered
Tags
  • Horrible Customer Service Agents

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Verified Reviewer
1.5
Details
Worthless insurance policy - UPS review
Worthless insurance policy - UPS review
Worthless insurance policy - UPS review
Worthless insurance policy - UPS review
I paid extra to insure an irreplaceable collectors item to be shipped to my Sister for Christmas with UPS. The box was totally crushed on the side the arm was broken off of. I contacted UPS sent 11 pictures of the bubble wrap, the box, the broken item, the weight limit...
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1 comment
Anonymous
#1799570

UPS is worthless. I won't use them anymore either for the same reason.

Every package I've ever received through them was damaged. If anything I'm considering ordering online has to come by UPS I just cancel out the order before I even reach checkout. USPS is even worse. It's either crushed or lost.

DHL is unreliable and I avoid them like the plague. Fed-X is alright as long as it isn't one of their contracted drivers. If it is a contracted driver then your residential property or vehicle(s) are likely to have damage before they leave your premises. I've had the same contracted driver show up twice in recent weeks and she came within inches of backing into both my vehicles both times.

I literally had to yell at her to stop to keep her from backing into them yesterday. Then she wanted to get an attitude with me because I yelled for her to stop. Plus she tore up my grass by turning around in it instead of the driveway and left deep ruts in the ground because of heavy rain we've had.

Now I've got damage to repair because of her sorry driving. I'm sure Fed-X will deny any claim I make because she isn't a regular UPS driver.

Featured
Review
#1747950 Review #1747950 is a subjective opinion of poster.
Service
Ups Delivery Service
Pros
  • Possible gps location of package
Reason of review
Damaged or defective
Loss
$150
Preferred solution
Value of my Loss

No avenue to contact UPS w/complaint/ no accountability

1.5
Details
Driver claimed package was undeliverable because no one was available to sign for package. Total misrepresentation of the facts, some might even call it a lie, just saying...… I was sitting on my porch at the time the driver pulled up, backed into my driveway, sat for about one(1) minute & drove away. No / zero attempt was made to deliver package nor was an attempted to deliver notice left
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Review
#1745211 Review #1745211 is a subjective opinion of poster.

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Verified Reviewer
All Thieves Are Not Porch Pirates. - UPS review
All Thieves Are Not Porch Pirates. - UPS review

Update by user Dec 27, 2019

Amazon resolved the issue.

Update by user Dec 25, 2019

Just received my order yesterday It was 4:58pm & Near Dark. From My Balcony I told the Delivery Driver that I was coming to open the door.

I opened the door in 26 seconds. The Driver & his Rider left the Box on the steps.

The Box was empty. I...

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Resolved
Review
#1742207 Review #1742207 is a subjective opinion of poster.
Service
Ups Vehicle Driver
Pros
  • Nice customer service representative
  • Phone cus service
Reason of review
Problem with delivery
Loss
$20
Preferred solution
Investigate & take appropiate action.
Tags
  • horrible delivery service

Use a different shipper | UPS review from Marion, Ohio

UPS driver turns around in my driveway every day and drives over my grass although I never order anything by them and there is a large paved area on both sides of the street only 100 feet away with plenty of room to turn around. It is damaging grass, the big brown commercial vehicle is hard on the concrete, and I am getting sick of it! I am a commercial delivery driver and I don't put my own work vehicle in the drive! Knock it off UPS!!
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Review
#1742196 Review #1742196 is a subjective opinion of poster.
Reason of review
Trucks tearing up grass and driveway
Preferred solution
Don't pull in my driveway unless you have a delivery for me!
Tags
  • Shipping Practices

Unreliable Parcel Service is the appropriate name | UPS review from New York, New York

1.0
Details
I order and paid for 2nd. day air which UPS states on the site guaranteed 2 day delivery to any home in the US. Today is Monday. Friday tracking said out for delivery...didn't arrive...Sat. out for delivery...didn't arrive....today Monday said out for delivery...still not here. Their 800 number is useless, they said the same thing every day. Unfortunately, the company I dealt with uses UPS, but I think the Post Office would have been better.
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Review
#1740833 Review #1740833 is a subjective opinion of poster.

Don't ship with UPS!

A Christmas gift was shipped to the UPS location within 1 hour of my home in NC on December 20. It was supposed to arrive by December 24. The UPS at the NC location shipped my package to Little Rock, Arkansas on the 23rd...12 hours from my home in NC! Now the package is "supposed" to arrive on the 27th. This is the most incompetent group of shippers. Ever.
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Review
#1740436 Review #1740436 is a subjective opinion of poster.

Unsure of what happened to my packages for awhile | UPS review

I had 3 previous orders that ended up being sent through ups. Thankfully, I ended up finally receiving them but they were sitting in the warehouse for days before shipment. I called to speak to a customer service representative to find out the status of my shipments and couldn't get ahold of a live person, only a machine. Aside from sitting in the warehouse for days, they were all delivered to the wrong address. Thank God for honest neighbors because otherwise i never would have received any of them.
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Review
#1739066 Review #1739066 is a subjective opinion of poster.
Reason of review
Problem with delivery
1.0
Details
It's no wonder why Amazon is distancing itself from UPS, their delivery service and reliability seems to get worse with every order. Packages are almost never delivered on time, some are damaged in transit and some are mishandled by the destination driver who tosses...
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Review
#1736891 Review #1736891 is a subjective opinion of poster.
Service
Ups Ground Delivery Service
Cons
  • Mishandling of package and refusal to pay insurance claim
  • Almost always late
  • Shipment abused in transit resulting in damage claim
Reason of review
Problem with delivery
Loss
$150
Preferred solution
Let the company propose a solution
Tags
  • untimely fashion
  • Boycott Ups

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
2.0
Details
Six times in the past five months my fellow apartment dwellers in our building have ordered with UPS being the delivery service, no other choice. When packages have arrived, the delivery person(s) are either too tired, too lazy or too overworked to deliver directly to...
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Review
#1734118 Review #1734118 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution