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Ups - Poor Customer Service

Repeated failure to deliver packages even with access to code to enter building.
1.0
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Tracking Tool
Turnaround Time
Value for money
Warranty
Website
#1231872
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paid for one day shipping. The package came closer to 3 days, arrived at 1:00 on a wednesday while i'm at work like most people so instead of walking an extra 100 feet to the apartment office to leave the package, they brought it back to HQ and made me pay to pick up...
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1.0
#1231644
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I booked a pick up yesterday and UPS did not show up and they were to pick up by 5pm. I called now as we are only at the office 2 days a week so I asked if he could pick up tomorrow and did I need to rebook it. They rebooked it for me which was good, however, I was...
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#1231610
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UPS lost a package I shipped. Took 2 weeks to let me know it was lost. Only because my customer contacted me to let me know. Lost a big RED BOX in a sea of brown. I filed a claim and the tell me that they only cover the first $100 of the item if you didn't include a...
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2.1
West Carrollton, Ohio
I didn't like
  • Refund policy on their incompetance
#1230598
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I tried to return some items to Wayfair. Wayfair provided me with the UPS shipping labels and advised I should drop the items at a UPS store. After driving 20 minutes to the store, the store owner advised that they would not take the items as he did not have room in...
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#1228996
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The shipper sent a package that was supposed to be second day air Saturday delivery. I paid a lot of money for it. Their paperwork shows it was sent second day air Saturday delivery. When I finally was able to see tracking information, on Saturday, UPS showed ground...
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Anonymous
U so silly

Your shipper didn't manifest the package correctly, why is that the fault of UPS? If it was shipped ground there is literally no way to just go find it and drive it to the air...

Anonymous
Anonymous

The Shipper botched up and slapped a ground label on a box that was supposed to be 2nd Day Air. (at least that is your story) Now, you want UPS to give a complimentary upgrade...

1.0
#1228945
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I had a package sent to the UPS store because I had to sign for it and knew I might not be home to do so. When I picked it up, they charged me $5. What a ripoff. The clerk was also rude when I asked why they charged at all. They never told this to me so I was shocked...
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Anonymous
You drama queen

If you didn't want to pay for package receiving, you should have had it held at the local UPS sort facility. The UPS Store is an independent company. They are not the company ...

sandralynndavis
sandralynndavis

I think you’re complaint is more with the UPS Store and not UPS itself.

2.4
#1228690
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We had a delivery scheduled yesterday by 3:00 pm. This never happened. Now they say our delivery won't be here til Monday! Tracking says it was loaded on their truck yesterday morning, but never got here. When contacted UPS by my computer, they say its' out for...
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Anonymous
Cheer up

If it wasn't delivered on time they do have a guarantee payable to the shipper, why so sad?

1.0
I didn't like
  • Tracking and delivery
#1228677
Reply to reviews

Incorrectly sorted, weather delay causes a late trailer, excuses ,excuses, maybe ups should give an i.q. test to their employees before they hire, or maybe ups is just a cluster *** i dont know, but the u.s. postal service seems to come through for me every time no...
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#1228629
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Ups - Another 2nd day air nightmare

04/5/2018. My first notice I sat eagerly waiting. Same for second. Third notice came the third day when they say they came that morning. Forth day I call and they say. Between 9am and 9 pm. Customer support in messenger 10 am -12pm. Later a call let’s me it may be late.
1.0
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Tracking Tool
Turnaround Time
Value for money
Warranty
Website
#1227380
Reply to reviews